Transit Plus No-Show and Late Cancellation Policy

Thank you to everyone who took the time to share your thoughts. We heard that while many people agree changes are needed to reduce no-shows and late cancellations, the proposed policy needed improvements and should wait until the service is working better.

Since community engagement in 2023, Transit Plus has made major improvements. This includes a new trip booking system that launched in June 2024.

How your feedback was used

We updated the 2023 proposed policy using:

• Your feedback
• Service data
• A review of how other cities manage no-shows

Your feedback helped us revise the proposed policy to make it clearer, fairer, and more flexible. If the revised policy had been in place over the past year, only about three percent of customers would have had their service temporarily suspended.

Read the Public Engagement Summary (PDF) and Appendices (PDF) for an overview of what we heard and how it was considered in the revised policy.

You can also review the Transit Plus No-Show and Late Cancellation Policy (Revised Proposal), which shows a comparison of the existing policy, the 2023 proposed policy, and the 2026 revised policy. This information is available in HTML and PDF formats.

What’s next

Before these proposed changes go to City Council later this year, we want to share our recommendations with customers, stakeholders, and the public.

Attend a public information session

Transit Plus staff will host public information sessions later this month. Registration is required. Each session will include a short presentation about the proposed changes, followed by time for questions.

These sessions will cover proposed updates to the:

• No-Show & Late Cancellation Policy
• Eligibility Criteria
• Carry-on Bag Policy

In-person sessions

Session #1
Date: Thursday, January 29
Time: 1 p.m. – 3 p.m.
Location: Bill and Helen Norrie Library, 15 Poseidon Bay
Register

Session #2
Date: Thursday, January 29
Time: 5:30 p.m. – 7:30 p.m.
Location: Bill and Helen Norrie Library, 15 Poseidon Bay
Register

Virtual sessions (Zoom)

Session #1
Date: Wednesday, January 28
Time: 6 p.m. – 8 p.m.
Register

Session #2
Date: Friday, January 30
Time: 11:30 a.m. – 1:30 p.m.
Register

Learn more

Visit winnipegtransit.com/wtp for more information.

Thank you to all who attended one of the virtual events on June 28, 2023, completed the survey, or provided feedback over the phone. The survey was available from June 14 to July 14, 2023. Feedback is currently being considered and a summary of the engagement process will be posted online.

Thank you to all who attended a Transit Plus No-show and Late Cancellation Policy virtual event on June 28, 2023.

If you were unable to attend, we encourage you to watch the recorded presentation (21 minutes) and provide your comments through the survey.

The survey will remain open until July 14, 2023.

Winnipeg Transit Plus customers, family members or caregivers of a Transit Plus customer, and service providers are invited to provide feedback on a new proposed policy for no-shows and late cancellations.

Take the online survey by July 14 or join us online at a virtual event to learn more about the proposed policy, ask questions, and share your thoughts.

Attend a virtual event

Virtual event #1
Date: Wednesday, June 28
Time: 10 a.m. to 11 a.m.
Format: Presentation followed by Q&A
Register

Virtual event #2
Date: Wednesday, June 28
Time: 7 p.m. to 8 p.m.
Format: Presentation followed by Q&A
Register

These events were held on June 28. Check out the recording of the presentation (21 minutes).

To learn more about the proposed policy, watch the two-minute video or read the draft policy. The survey closes on July 14, 2023.