Thank you for sharing your feedback

Thank you to everyone who took the time to share your thoughts. We heard that while many people agree changes are needed to reduce no-shows and late cancellations, the proposed policy needed improvements and should wait until the service is working better.

Since community engagement in 2023, Transit Plus has made major improvements. This includes a new trip booking system that launched in June 2024.

How your feedback was used

We updated the 2023 proposed policy using:

Your feedback
Service data
A review of how other cities manage no-shows

Your feedback helped us revise the proposed policy to make it clearer, fairer, and more flexible. If the revised policy had been in place over the past year, only about three percent of customers would have had their service temporarily suspended.

Read the Public Engagement Summary (PDF) and Appendices (PDF) for an overview of what we heard and how it was considered in the revised policy.

You can also review the Transit Plus No-Show and Late Cancellation Policy (Revised Proposal), which shows a comparison of the existing policy, the 2023 proposed policy, and the 2026 revised policy. This information is available in HTML and PDF formats.

What’s next

Before these proposed changes go to City Council later this year, we want to share our recommendations with customers, stakeholders, and the public.

Attend a public information session

Transit Plus staff will host public information sessions later this month. Registration is required. Each session will include a short presentation about the proposed changes, followed by time for questions.

These sessions will cover proposed updates to the:

No-Show & Late Cancellation Policy
Eligibility Criteria
Carry-on Bag Policy

In-person sessions

Session #1
Date: Thursday, January 29
Time: 1 p.m. – 3 p.m.
Location: Bill and Helen Norrie Library, 15 Poseidon Bay
Register

Session #2
Date: Thursday, January 29
Time: 5:30 p.m. – 7:30 p.m.
Location: Bill and Helen Norrie Library, 15 Poseidon Bay
Register

Virtual sessions (Zoom)

Session #1
Date: Wednesday, January 28
Time: 6 p.m. – 8 p.m.
Register

Session #2
Date: Friday, January 30
Time: 11:30 a.m. – 1:30 p.m.
Register

Learn more

Visit winnipegtransit.com/wtp for more information.