Transit Plus No-Show and Late Cancellation Policy

Share Transit Plus No-Show and Late Cancellation Policy on Facebook Share Transit Plus No-Show and Late Cancellation Policy on Twitter Share Transit Plus No-Show and Late Cancellation Policy on Linkedin Email Transit Plus No-Show and Late Cancellation Policy link

Winnipeg Transit Plus is changing how it responds to no-shows and late cancellations. When no-shows and late cancellations occur, a vehicle goes unused, and a trip is wasted. That means fewer customers can take trips.

The new proposed Transit Plus No-show and Late Cancellation Policy aims to improve service for Transit Plus customers by using a point-based system with suspension of service as a penalty for losing points. To learn more, watch the two-minute video, read the proposed policy, or check out the presentation.

When will this policy change and the points system take effect?

The following steps need to take place first:

  • feedback from this engagement will be analyzed and changes may be made to the proposed policy
  • a final version of the policy will go to Winnipeg City Council for consideration
  • Winnipeg Transit Plus will bring in an improved booking system. This will allow customers to book/cancel trips online

If the policy is approved by Council, and once the improved booking system is in place, the policy will then be implemented.

Winnipeg Transit Plus is changing how it responds to no-shows and late cancellations. When no-shows and late cancellations occur, a vehicle goes unused, and a trip is wasted. That means fewer customers can take trips.

The new proposed Transit Plus No-show and Late Cancellation Policy aims to improve service for Transit Plus customers by using a point-based system with suspension of service as a penalty for losing points. To learn more, watch the two-minute video, read the proposed policy, or check out the presentation.

When will this policy change and the points system take effect?

The following steps need to take place first:

  • feedback from this engagement will be analyzed and changes may be made to the proposed policy
  • a final version of the policy will go to Winnipeg City Council for consideration
  • Winnipeg Transit Plus will bring in an improved booking system. This will allow customers to book/cancel trips online

If the policy is approved by Council, and once the improved booking system is in place, the policy will then be implemented.

  • Public engagement closed

    Share Public engagement closed on Facebook Share Public engagement closed on Twitter Share Public engagement closed on Linkedin Email Public engagement closed link

    Thank you to all who attended one of the virtual events on June 28, 2023, completed the survey, or provided feedback over the phone. The survey was available from June 14 to July 14, 2023. Feedback is currently being considered and a summary of the engagement process will be posted online.

  • There’s still time to provide feedback

    Share There’s still time to provide feedback on Facebook Share There’s still time to provide feedback on Twitter Share There’s still time to provide feedback on Linkedin Email There’s still time to provide feedback link

    Thank you to all who attended a Transit Plus No-show and Late Cancellation Policy virtual event on June 28, 2023.

    If you were unable to attend, we encourage you to watch the recorded presentation (21 minutes) and provide your comments through the survey.

    The survey will remain open until July 14, 2023.

  • We want to hear from you

    Share We want to hear from you on Facebook Share We want to hear from you on Twitter Share We want to hear from you on Linkedin Email We want to hear from you link

    Winnipeg Transit Plus customers, family members or caregivers of a Transit Plus customer, and service providers are invited to provide feedback on a new proposed policy for no-shows and late cancellations.

    Take the online survey by July 14 or join us online at a virtual event to learn more about the proposed policy, ask questions, and share your thoughts.

    Attend a virtual event

    Virtual event #1
    Date: Wednesday, June 28
    Time: 10 a.m. to 11 a.m.
    Format: Presentation followed by Q&A
    Register

    Virtual event #2
    Date: Wednesday, June 28
    Time: 7 p.m. to 8 p.m.
    Format: Presentation followed by Q&A
    Register

    These events were held on June 28. Check out the recording of the presentation (21 minutes).

    To learn more about the proposed policy, watch the two-minute video or read the draft policy. The survey closes on July 14, 2023.

Page last updated: 07 Apr 2025, 03:42 PM